Customer Watch Service Process
Process at a Glance
Quote
Estimate provided to schedule service
Estimate provided to schedule service
40% Deposit
Secures bench time (labor estimate)
Secures bench time (labor estimate)
Ship to STT
Watch received & stored safely
Watch received & stored safely
Document
Photos + baseline readings
Photos + baseline readings
Inspect
Disassemble, evaluate, identify needs
Disassemble, evaluate, identify needs
Approve
Parts/issues approved before proceeding
Parts/issues approved before proceeding
Clean & Rebuild
Full cleaning + Moebius lubrication
Full cleaning + Moebius lubrication
Test & Regulate
Stabilize 24–48h, then regulate
Stabilize 24–48h, then regulate
Proof
Photo/video timekeeping confirmation
Photo/video timekeeping confirmation
Final Invoice & Ship
Remaining labor + approved parts + return shipping
Remaining labor + approved parts + return shipping
Quoted •
Deposit Scheduled •
Approval on Parts •
Proof Provided
Full Process (In-Depth)
- Quote & Scheduling
After reviewing your watch and your goals, I provide an estimated service quote. Once approved, your service is scheduled. - Deposit (40% of Labor Estimate)
A 40% deposit secures bench time and applies toward the final invoice. Replacement parts are handled later after inspection and approval. - Customer Ships the Watch
After deposit payment, you ship the watch. Upon arrival it is stored securely until it reaches the bench. - Intake Documentation & Baseline Readings
Condition is documented with photos. If running, baseline performance is recorded using a timegrapher or quartz tester. - Disassembly, Inspection & Findings
The movement is fully disassembled and inspected. Wear, damage, missing parts, or prior workmanship issues are documented. - Communication & Parts Approval
Any additional issues or parts requirements are communicated clearly before proceeding. No work continues without approval. - Cleaning & Case Preparation
Components undergo structured pre-cleaning and a full mechanical cleaning cycle. Cases and bracelets are cleaned separately. - Reassembly & Lubrication
Reassembly follows factory specifications when available. Correct Moebius lubricants are applied precisely. - Testing, Stabilization & Regulation
Performance is recorded and allowed to stabilize. Final regulation occurs after 24–48 hours. - Proof of Performance
Photo and/or video proof of timekeeping and operation is provided. - Final Invoice & Return Shipping
A final invoice is issued for remaining labor, approved parts, and return shipping. After payment, the watch ships securely.
Goal: Transparent communication, documented work, and verified performance — so you know exactly what was done and why.