Customer Watch Service Process
Documentation & Transparency
Every job, fully documented.
When your watch arrives, you receive a shared Google Drive folder. Each stage below is documented in real time — you see exactly what we see, at every step.
01
Intake
Photos of your watch as received — case, dial, crown, caseback, bracelet. An honest record of condition before anything is touched.
1-Intake folder02
Disassembly
Photos as the movement comes apart. Worn parts, dried lubricants, and prior workmanship issues documented before decisions are made.
2-Disassembly folder03
Assembly
Cleaned, lubricated, and reassembled. Photos of the movement back together and the case sealed up.
3-Assembly folder04
Time-keeping results
Timegrapher readings showing amplitude, beat error, and rate across multiple positions. For quartz, you will see readings on a Seiko Quartztester QT-99. You see the numbers, not just my word for it.
4-Time-Keeping Results folder05
Video updates & function checks
Video updates during service:
- A narrated walk-through of the macro disassembly photos — what I found, what I recommend, and why
- A final function check confirming all complications operating correctly before the watch ships back
Full Process
How a service works, start to finish.
The complete workflow — including quoting, communication, and shipping — for customers who want to understand every step.
Quote & Scheduling
After reviewing your watch and your goals, I provide an estimated service quote. Once approved, your service is scheduled.
Deposit (40% of Labor Estimate)
A 40% deposit secures bench time and applies toward the final invoice. Replacement parts are handled later after inspection and approval.
Customer Ships the Watch
After deposit payment, you ship the watch. Upon arrival it is stored securely until it reaches the bench.
Intake Documentation & Baseline Readings
Condition is documented with photos. If running, baseline performance is recorded using a timegrapher or quartz tester.
Disassembly, Inspection & Findings
The movement is fully disassembled and inspected. Wear, damage, missing parts, or prior workmanship issues are documented.
Communication & Parts Approval
Any additional issues or parts requirements are communicated clearly before proceeding. No work continues without approval.
Cleaning & Case Preparation
Components undergo structured pre-cleaning and a full mechanical cleaning cycle. Cases and bracelets are cleaned separately.
Reassembly & Lubrication
Reassembly follows factory specifications when available. Correct Moebius lubricants are applied precisely.
Testing, Stabilization & Regulation
Performance is recorded and allowed to stabilize. Final regulation occurs after 24–48 hours.
Proof of Performance
A final function check video is provided before shipment as well as macro detail pictures.
Final Invoice & Return Shipping
A final invoice is issued for remaining labor, approved parts, and return shipping. After payment, the watch ships securely, including any replaced items.